Terms and Conditions

Last Updated: 1 September 2026

These Terms and Conditions govern your access to and use of https://uniqueshopping.org and any purchase made through our website.

The website is operated by Unique Shopping Limited, a company registered in England and Wales under company number 14392405.

By visiting our website, creating an account, placing an order or using our services, you agree to these Terms and Conditions. Please read them carefully before placing an order.

1. About Us

Company Name: Unique Shopping Limited
Company Number: 14392405
Registered Office: Office 1359, 58 Peregrine Road, Ilford, England, IG6 3SZ
Head Office: 60 Bramble Crescent, Bodicote, Banbury, OX15 4SF, United Kingdom
Website: https://uniqueshopping.org
Email: contact@uniqueshopping.org
Customer Support: Wecare@uniqueshopping.org
Telephone: +44 1274 29 8435

2. Eligibility to Use Our Website

You must be at least 18 years old and legally capable of entering into a binding contract to place an order independently.

If you are under 18, you may use the website only with the involvement and permission of a parent or legal guardian.

You agree that all information submitted when creating an account or placing an order will be accurate, complete and current.

3. Customer Accounts

You may be able to create an account to manage orders, save delivery details and access other website features.

You are responsible for:

• Keeping your password and account credentials confidential
• Providing accurate account information
• Preventing unauthorised access to your account
• Informing us promptly about suspected unauthorised activity
• All activity conducted through your account where caused by your failure to protect your login details

We may suspend or close an account if we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms.

4. Products and Product Information

We aim to ensure that product descriptions, images, dimensions, specifications, availability and prices are accurate.

However:

• Product colours may appear differently depending on your screen or device
• Packaging may vary from the images displayed
• Manufacturers may update product packaging or specifications
• Images may be used for illustration purposes
• Minor variations that do not materially affect the product may occur

You should review the complete product description before placing an order.

For health, beauty and personal-care products, you are responsible for reviewing the product label, ingredients, instructions, warnings and suitability information before use. Website content is not medical advice and should not replace advice from a qualified healthcare professional.

5. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve it. If a product becomes unavailable after you place an order, we may:

• Contact you to offer a suitable alternative
• Delay the affected part of the order with your agreement
• Cancel the unavailable item and issue a refund

We are not required to supply an unavailable product or provide a substitute without your agreement.

6. Placing an Order

To place an order, you must follow the checkout process and provide the requested billing, delivery and payment information.

After placing an order, you may receive an automated order acknowledgement. This acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.

A legally binding contract is formed when we:

• Send you an order acceptance or dispatch confirmation; or
• Dispatch the ordered products,

whichever occurs first.

Each order is subject to product availability, successful payment authorisation and our fraud and security checks.

7. Our Right to Refuse or Cancel an Order

We may refuse, suspend or cancel an order before dispatch where:

• The product is unavailable
• Payment cannot be authorised
• Billing or delivery information is incomplete or incorrect
• We suspect fraud, unauthorised payment or unlawful activity
• The order violates quantity or purchase restrictions
• A material pricing or product-description error has occurred
• Delivery to the supplied address is not reasonably possible
• The order breaches these Terms and Conditions

If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method, unless another lawful arrangement is agreed.

8. Prices and Currency

Product prices are displayed in the currency shown on the website or at checkout.

Unless stated otherwise:

• Prices include applicable UK VAT where required
• Delivery charges are shown separately during checkout
• International customs duties, import taxes and handling charges may not be included
• Your card issuer or payment provider may charge currency-conversion or international transaction fees

Prices and promotions may change at any time. Changes will not normally affect orders we have already accepted.

9. Pricing Errors

We take reasonable care to display correct prices. However, errors may occur.

If the correct price is lower than the displayed price, we may charge the lower amount.

If the correct price is higher than the displayed price, we may contact you for instructions or cancel the affected item and issue a refund.

We are not required to supply a product at an obviously incorrect price where the pricing error could reasonably have been recognised.

10. Payments

Available payment methods will be displayed during checkout.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method
• The payment information is accurate
• Sufficient funds or credit are available
• The transaction is lawful

Payments may be processed by third-party payment gateways, card networks, banks and fraud-prevention providers.

We do not normally store complete debit or credit card details on our systems.

Payment may be authorised at checkout and charged when the order is accepted, processed or dispatched, depending on the payment method and provider.

11. Payment Security and Verification

Orders may be subject to identity, address, payment and fraud-prevention checks.

We may contact you to request reasonable verification information before accepting or dispatching an order. Failure to provide the requested information may result in delay or cancellation.

We will never request your full payment card PIN or online banking password.

12. Delivery

We deliver to the locations shown as available during checkout.

Delivery estimates are provided in good faith but are not guaranteed unless we have expressly agreed to a guaranteed delivery service.

Delivery times may be affected by:

• Courier delays
• Customs clearance
• Public holidays
• Adverse weather
• Transport disruption
• Incorrect delivery information
• Events beyond our reasonable control

More detailed information is available in our Shipping and Delivery Policy.

13. Delivery Address

You are responsible for providing a complete and accurate delivery address.

We are not responsible for delays, failed deliveries or additional costs caused by:

• An incorrect or incomplete address
• Failure to collect an order
• Failure to respond to the courier
• Refusal of delivery without a valid reason
• Unauthorised redirection requested by the customer

If an order is returned to us because delivery could not be completed, we may deduct reasonable return or redelivery costs from any refund where permitted by law.

14. Risk and Ownership

The risk of loss or damage passes to you when the products are delivered to:

• You;
• A person identified by you to receive them; or
• A safe place or collection point authorised by you.

Ownership of the products passes to you only after we have received full payment.

15. International Orders

International delivery may be available for selected products and destinations.

For international orders:

• Delivery estimates may be longer
• Customs authorities may inspect or delay parcels
• Import duties, local taxes and customs charges may apply
• You are normally responsible for these charges unless stated otherwise
• Certain products may be restricted in some countries
• You are responsible for confirming that products may lawfully be imported and used in your destination country

We are not responsible for delays caused by customs authorities or for charges imposed by a destination country.

16. Consumer Cancellation Rights

If you are a UK consumer purchasing online, you will generally have the right to cancel your order within 14 days after the day on which you, or a person nominated by you, receives the products.

For orders containing multiple products delivered separately, the cancellation period normally begins after receipt of the final product.

To exercise your cancellation right, you must clearly notify us within the cancellation period by emailing contact@uniqueshopping.org.

After notifying us, you must return the products within 14 days.

Your statutory rights are not affected by these Terms.

17. Exceptions to Cancellation and Return Rights

Cancellation or change-of-mind return rights may not apply to:

• Products made to your specifications or clearly personalised
• Sealed health or hygiene products after the seal has been broken
• Sealed cosmetics or personal-care items opened after delivery where hygiene protection applies
• Perishable products or products likely to deteriorate rapidly
• Sealed audio, video or software products after unsealing
• Digital content once supply has started with your express consent
• Products inseparably mixed with other items after delivery
• Products damaged through misuse, neglect or improper handling

These exceptions apply only where permitted by applicable consumer law.

18. Returns

Returned products must normally be:

• Unused and in resalable condition
• Complete with accessories, manuals and included parts
• Returned in their original packaging where reasonably possible
• Accompanied by proof of purchase
• Properly packaged to prevent damage in transit

You may inspect a product to the same extent reasonably permitted in a physical store. We may reduce a refund if unnecessary handling has reduced the product’s value.

Full return instructions will be provided in our Return and Refund Policy.

19. Return Shipping Costs

If you cancel because you have changed your mind, you will normally be responsible for the direct cost of returning the products unless:

• We have agreed to cover the cost;
• The product is faulty, damaged, incorrect or materially not as described; or
• Applicable law requires us to cover it.

We recommend using a tracked delivery service and retaining proof of postage.

20. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or not as described, contact us promptly and provide:

• Your order number
• A description of the issue
• Photographs or video where reasonably requested
• Images of the packaging and shipping label where relevant

Depending on the circumstances and your legal rights, we may offer:

• A repair
• A replacement
• A partial refund
• A full refund

We may ask you to return the product before providing a final resolution.

21. Refunds

Approved refunds will normally be issued to the original payment method.

Refund processing times may vary depending on your bank, card issuer or payment provider.

We may withhold a refund until:

• We receive the returned products; or
• You provide reasonable evidence that the products have been sent back,

whichever occurs first, where permitted by law.

Original standard delivery charges will be refunded where required by law. Additional costs for premium or expedited delivery may not be refundable.

22. Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions.

Unless stated otherwise:

• Discount codes cannot be exchanged for cash
• Only one code may be used per order
• Codes cannot be applied retrospectively
• Codes may have an expiry date
• Codes may exclude particular products or categories
• Promotions are subject to availability
• We may cancel codes used fraudulently or contrary to their conditions

23. Gift Cards and Store Credit

Where gift cards or store credit are offered, additional conditions may apply.

Gift cards and store credit:

• Cannot normally be exchanged for cash
• Must be used before any stated expiry date
• May be subject to location or currency restrictions
• Should be protected like cash
• May be cancelled if obtained or used fraudulently

Nothing in this section limits rights that cannot lawfully be excluded.

24. Product Reviews and User Content

If you submit a review, photograph, comment or other content, you confirm that:

• It is truthful and based on genuine experience
• You have the right to submit it
• It does not infringe another person’s rights
• It is not defamatory, abusive, discriminatory, obscene or unlawful
• It does not contain malware, spam or misleading promotional content
• It does not disclose another person’s private information

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce, moderate and use submitted content in connection with our website and services.

We may remove content that breaches these Terms or applicable law.

25. Intellectual Property

All website content, including text, graphics, layouts, logos, icons, photographs, product presentations, software and design elements, is owned by or licensed to Unique Shopping Limited and is protected by intellectual property laws.

You may access the website for personal, non-commercial shopping purposes.

You must not, without prior written permission:

• Copy or republish substantial website content
• Use our branding or website content commercially
• Scrape or systematically extract website data
• Modify, reverse engineer or interfere with the website
• Create misleading links or impersonate our business
• Remove copyright, trademark or ownership notices

Third-party product names and trademarks remain the property of their respective owners.

26. Acceptable Use

You must not use the website to:

• Commit fraud or unlawful activity
• Make unauthorised or fraudulent payments
• Upload viruses or malicious software
• Attempt to gain unauthorised system access
• Disrupt the website or its security
• Collect information about other users without permission
• Submit false reviews or misleading information
• Place orders for unauthorised resale where restrictions apply
• Violate intellectual property or privacy rights

We may restrict access, cancel orders or report suspected unlawful activity to the appropriate authorities.

27. Website Availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free access.

We may suspend, modify or withdraw parts of the website for maintenance, security, operational or business reasons.

We are not responsible for losses caused solely by temporary website unavailability where we have exercised reasonable care.

28. Third-Party Links and Services

The website may contain links to third-party websites and services.

We do not control and are not responsible for third-party content, availability, security, products, services or privacy practices.

A link does not necessarily mean that we endorse the third party.

29. Our Responsibility to Consumers

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of applicable consumer rights
• Any other liability that cannot legally be excluded

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.

30. Business Customers

If you purchase products wholly or mainly for business purposes, consumer cancellation rights may not apply.

To the maximum extent permitted by law, we will not be liable to a business customer for:

• Loss of profit
• Loss of revenue
• Loss of business
• Loss of contracts
• Loss of anticipated savings
• Loss of goodwill
• Indirect or consequential loss

Our total liability to a business customer arising from an order will normally be limited to the amount paid for the relevant products, except where liability cannot lawfully be limited.

31. Events Beyond Our Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including:

• Natural disasters
• Severe weather
• War, terrorism or civil unrest
• Epidemics or public-health emergencies
• Government restrictions
• Labour disputes
• Transport or courier disruption
• Customs delays
• Internet, energy or telecommunications failure
• Supplier or manufacturing disruption

We will take reasonable steps to minimise the effect of such events.

32. Privacy and Cookies

We process personal information in accordance with our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

By using our website, you acknowledge that you have had the opportunity to review these policies.

33. Changes to These Terms

We may update these Terms and Conditions to reflect changes in:

• Applicable law
• Our business practices
• Payment methods
• Delivery arrangements
• Website functionality
• Products or services

The updated Terms will be published on this page with a revised “Last Updated” date.

The Terms applying to your order will normally be those in effect when your order was accepted.

34. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.

35. No Waiver

If we do not immediately enforce a right under these Terms, that does not mean we have waived that right.

36. Transfer of Rights

We may transfer our rights and obligations under these Terms to another organisation, provided that this does not reduce your legal rights.

You may transfer your rights under an order only with our written agreement, except where applicable law provides otherwise.

37. Third-Party Rights

Unless expressly stated, no person other than you and Unique Shopping Limited has the right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

38. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom or another country, you may also benefit from mandatory consumer protections and may be entitled to bring proceedings in the courts of your place of residence.

Nothing in these Terms limits rights that cannot lawfully be excluded under applicable consumer law.

39. Contact Us

If you have questions about these Terms, an order or our services, contact us at:

Unique Shopping Limited
Office 1359, 58 Peregrine Road
Ilford, England, IG6 3SZ
United Kingdom

Head Office: 60 Bramble Crescent, Bodicote, Banbury, OX15 4SF, United Kingdom
Email: contact@uniqueshopping.org
Customer Support: Wecare@uniqueshopping.org
Telephone: +44 1274 29 8435
Website: https://uniqueshopping.org