Shipping and Delivery Policy

Last Updated: 1 September 2026

This Shipping and Delivery Policy explains how orders placed through https://uniqueshopping.org are processed, dispatched and delivered.

The website is operated by Unique Shopping Limited, registered in England and Wales under company number 14392405.

By placing an order with us, you agree to the terms set out in this policy.

1. Order Processing

Orders are normally processed within 1–3 business days after successful payment authorisation.

Business days are Monday to Friday, excluding UK public holidays.

Orders placed after our daily processing cut-off time, during weekends or on public holidays will normally begin processing on the next business day.

During busy periods, promotional events, public holidays or periods of unusually high demand, processing may take longer.

2. Order Verification

All orders may be subject to payment, identity, billing address, fraud-prevention and security checks.

We may contact you to confirm or request additional information before dispatching an order. This may temporarily delay processing.

If we cannot verify your payment or order details, we may place the order on hold or cancel it and issue a refund to the original payment method.

3. Delivery Destinations

We provide delivery to the destinations made available during checkout.

We offer delivery within the United Kingdom and may provide international shipping to selected countries.

Delivery availability may depend on:

• The product type
• The delivery destination
• Product dimensions and weight
• Courier availability
• Customs or import restrictions
• Manufacturer or supplier limitations

If we cannot deliver an item to your selected destination, we will contact you and refund the affected product where payment has already been taken.

4. Delivery Methods and Estimated Times

Available delivery methods and estimated delivery times will be displayed during checkout where possible.

Our general estimated delivery times are:

United Kingdom Standard Delivery

Estimated Delivery: 5–10 business days after dispatch.

United Kingdom Expedited Delivery

Estimated Delivery: 2–5 business days after dispatch, where available.

International Delivery

Estimated Delivery: Usually 7–21 business days after dispatch.

International delivery may take longer depending on the destination, courier network, customs clearance and local delivery conditions.

These delivery periods are estimates and do not constitute guaranteed delivery dates unless we expressly confirm a guaranteed service in writing.

5. Large Appliances and Oversized Products

Large appliances, furniture, bulky products and oversized items may have different processing and delivery times.

For these products:

• A specialist delivery service may be used
• Delivery may require an appointment
• Delivery may be limited to the ground floor or property entrance
• Additional charges may apply to remote or difficult-to-access locations
• Installation and removal of old appliances are not included unless specifically stated
• The customer may be required to ensure suitable property access

Please carefully review the product page and delivery information before ordering a large or oversized item.

6. Shipping Charges

Shipping charges, where applicable, are calculated and displayed during checkout before payment is completed.

Shipping costs may depend on:

• Delivery destination
• Product weight and dimensions
• Delivery method
• Order value
• Courier charges
• Whether the item requires specialist handling

We currently offer free standard shipping on qualifying orders over £100, subject to any exclusions displayed during checkout.

Large appliances, oversized items, remote locations, expedited delivery and international orders may not qualify for free shipping.

7. Order Confirmation

After placing an order, you should receive an order confirmation email containing details of your purchase.

Please review the confirmation carefully and contact us promptly if any information is incorrect.

An order confirmation acknowledges receipt of your order but does not necessarily confirm that the order has been accepted or dispatched.

8. Dispatch Confirmation and Tracking

Once your order has been dispatched, we will normally send a shipping confirmation email containing:

• Your order number
• Courier information, where available
• Tracking number or tracking link
• Estimated delivery information

Tracking information may take up to 24–48 hours after dispatch to become active in the courier’s system.

Some low-value, specialist or international delivery services may not provide full tracking.

9. Multiple Shipments

Products in the same order may be dispatched separately due to:

• Different warehouse locations
• Product availability
• Product size or weight
• Specialist delivery requirements
• Supplier fulfilment arrangements

You may receive separate tracking information for each parcel.

You will not normally be charged additional shipping fees solely because we divide an order into multiple shipments.

10. Delivery Address

You are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name
• House or building number
• Street address
• Apartment, suite or unit number
• City or town
• County, state or region
• Postcode or ZIP code
• Country
• Valid telephone number

We are not responsible for delivery delays, failed deliveries or losses caused by incorrect or incomplete address information provided by the customer.

11. Changing the Delivery Address

If you need to change your delivery address, contact us immediately at contact@uniqueshopping.org.

We cannot guarantee that an address can be changed after an order has been placed.

Once an order has been processed or dispatched, we may be unable to amend the delivery address. Any address change requested directly through a courier is made at your own risk.

Additional delivery or redirection charges may apply.

12. Delivery Attempts

The courier may:

• Deliver the parcel directly to the recipient
• Leave it with a neighbour
• Deliver it to an authorised safe place
• Redirect it to a collection point
• Attempt delivery again
• Return it to the sender after unsuccessful attempts

Courier procedures vary by service and destination.

You are responsible for monitoring tracking updates and following any collection or redelivery instructions provided by the courier.

13. Safe-Place Delivery

If you request or authorise delivery to a safe place, neighbour, reception desk or collection point, delivery will normally be considered completed when the parcel is delivered to that authorised location.

Please select a secure and suitable location.

We may be unable to accept responsibility for loss or damage occurring after a parcel has been left in a location specifically authorised by you, except where liability cannot lawfully be excluded.

14. Signature on Delivery

Some orders may require a signature, age verification or identity check at delivery.

If no eligible person is available to accept the parcel, the courier may attempt redelivery, leave instructions or return the parcel to us.

15. Failed or Refused Delivery

If delivery cannot be completed because:

• The address is incorrect or incomplete
• Nobody is available to receive the parcel
• The parcel is not collected
• Access to the property is unavailable
• Delivery is refused without a valid reason
• Required customs charges are not paid

the parcel may be returned to us.

Where permitted by law, we may deduct reasonable return, handling or redelivery costs from any refund.

If you still want the order, you may be required to pay an additional delivery charge before it is resent.

16. International Shipping

International orders may be subject to additional requirements and delays.

You are responsible for ensuring that:

• The ordered products can legally be imported into your country
• The products comply with local requirements
• The delivery information is complete and accurate
• Any required customs charges are paid

Some products, including liquids, batteries, electrical items, health products, cosmetics and large appliances, may be restricted in certain destinations.

We may cancel an international order if reliable or lawful delivery is unavailable.

17. Customs Duties and Import Taxes

International orders may be subject to:

• Customs duties
• Import VAT or sales tax
• Brokerage charges
• Customs processing fees
• Local handling charges

Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

We cannot control or estimate charges imposed by customs authorities.

If you refuse to pay required customs charges and the parcel is returned, we may deduct reasonable shipping, return and customs-related costs from your refund where legally permitted.

18. Customs Clearance

International deliveries may be inspected or delayed by customs authorities.

You may be asked to provide identification, tax information, proof of purchase or other documentation to release a parcel.

Unique Shopping Limited is not responsible for delays caused by customs inspections, regulatory checks or missing information that the recipient is required to provide.

19. Delivery Delays

Delivery may be delayed by circumstances including:

• Severe weather
• Transport disruption
• Public holidays
• Industrial action
• Customs clearance
• Border controls
• Courier network delays
• Incorrect delivery information
• High seasonal demand
• Natural disasters
• Public-health emergencies
• Government restrictions
• Events beyond our reasonable control

We will take reasonable steps to assist with delayed orders, but estimated delivery times are not guaranteed.

20. Late Orders

If your order has not arrived by the estimated delivery date:

1. Check the tracking information.
2. Check with household members, neighbours, reception areas and authorised safe places.
3. Contact the courier using the tracking details.
4. Contact us if the parcel remains undelivered.

Please allow reasonable time for courier investigations, particularly for international shipments.

21. Lost Parcels

If tracking shows no progress or indicates that a parcel may be lost, contact us promptly.

We may open an investigation with the courier. You may be asked to provide:

• Your order number
• Confirmation of the delivery address
• A non-receipt declaration
• Additional information reasonably required by the courier

If the courier confirms that the parcel has been lost before delivery, we will normally offer a replacement or refund, subject to product availability and applicable law.

22. Parcels Marked as Delivered but Not Received

If tracking shows that your parcel was delivered but you cannot locate it:

• Check around the delivery location
• Ask household members and neighbours
• Check reception, concierge or mailroom areas
• Review any delivery photograph or safe-place information
• Contact the courier
• Notify us promptly

We may ask the courier to investigate and may require a signed non-receipt declaration.

Claims submitted after an unreasonable delay may be more difficult to investigate.

23. Damaged Parcels

If a parcel arrives visibly damaged:

• Photograph the external packaging before opening it
• Photograph the shipping label
• Photograph the damaged product and internal packaging
• Keep all packaging and included materials
• Contact us as soon as reasonably possible

Where appropriate, note the visible damage with the courier before accepting delivery.

We may require photographs, video or return of the product before offering a replacement or refund.

24. Missing or Incorrect Items

If an item is missing or you receive the wrong product, contact us promptly with:

• Your order number
• The name of the missing or incorrect item
• Photographs of the received products
• Photographs of the parcel and shipping label
• Any other information reasonably required for investigation

We will review the matter and provide an appropriate solution in accordance with your legal rights.

25. Pre-Orders and Backorders

Products sold as pre-orders or backorders may have longer delivery times.

Any expected release or dispatch date is an estimate and may change due to manufacturing, supplier or transportation delays.

If a significant delay occurs, we will try to inform you and explain the available options, which may include continuing to wait or cancelling the affected item.

26. Order Cancellations Before Dispatch

If you wish to cancel an order before dispatch, contact us immediately.

We will make reasonable efforts to cancel it, but cancellation cannot be guaranteed once processing or dispatch has begun.

If an order has already been dispatched, you may need to receive and return it in accordance with our Return and Refund Policy.

27. Risk of Loss or Damage

The risk of loss or damage generally passes to you when the products are delivered to:

• You
• A person nominated by you
• A safe place authorised by you
• A collection point selected or approved by you

This does not affect rights that cannot lawfully be excluded under applicable consumer law.

28. Returns After Delivery

If you wish to return an item after delivery, please follow our Return and Refund Policy.

Do not return products to our registered office or head office without first receiving return instructions. Unauthorised returns may be delayed or rejected where legally permitted.

29. Contact Us

If you have questions about shipping, tracking or delivery, contact us at:

Unique Shopping Limited
Office 1359, 58 Peregrine Road
Ilford, England, IG6 3SZ
United Kingdom

Head Office: 60 Bramble Crescent, Bodicote, Banbury, OX15 4SF, United Kingdom
Email: contact@uniqueshopping.org
Customer Support: Wecare@uniqueshopping.org
Telephone: +44 1274 29 8435
Website: https://uniqueshopping.org

When contacting us about an order, please include your order number and the email address used during checkout.