Return and Refund Policy

Last Updated: 1 September 2026

At Unique Shopping, we want customers to feel confident when placing an order. This Return and Refund Policy explains how cancellations, returns, replacements and refunds are handled for purchases made through https://uniqueshopping.org.

The website is operated by Unique Shopping Limited, registered in England and Wales under company number 14392405.

Nothing in this policy limits or excludes your statutory consumer rights.

1. Your Right to Cancel

If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days without providing a reason.

The cancellation period begins on the day after:

• You receive the products;
• A person nominated by you receives the products; or
• You receive the final product where an order is delivered in separate shipments.

You must notify us of your decision to cancel before the 14-day cancellation period expires.

2. How to Request a Return

To request a cancellation or return, contact us at:

Email: contact@uniqueshopping.org
Customer Support: Wecare@uniqueshopping.org
Telephone: +44 1274 29 8435

Please provide:

• Your full name
• Order number
• Email address used during checkout
• Product you wish to return
• Reason for the return, where applicable
• Photographs or video if the product is damaged, faulty or incorrect

We will review your request and provide return instructions.

Please do not send products to our registered office or head office without first receiving return authorisation and the correct return address.

3. Return Deadline

After notifying us that you wish to cancel, you must return the products within 14 days.

A return will normally be considered on time if the products are handed to the courier before the 14-day return period expires.

Returns sent without prior authorisation may be delayed, refused or returned to the sender where permitted by law.

4. Return Conditions

To qualify for a change-of-mind return, products should normally be:

• Unused and in resalable condition
• Complete with all accessories and included parts
• Returned with manuals, instructions and documentation
• In their original packaging where reasonably possible
• Free from damage, marks, odours or signs of unnecessary use
• Accompanied by proof of purchase
• Securely packaged for return transit

You may inspect a product in the same way that you reasonably could in a physical store.

If you handle a product beyond what is reasonably necessary to establish its nature, characteristics and functionality, we may reduce the refund to reflect any loss in value, where permitted by law.

5. Products That Cannot Normally Be Returned

Change-of-mind returns may not be accepted for:

• Personalised or made-to-order products
• Products made to your specifications
• Perishable products
• Products likely to deteriorate or expire rapidly
• Sealed health or hygiene products once unsealed
• Opened cosmetics, skincare or personal-care products where hygiene protection applies
• Used toothbrushes, grooming products or oral-care products
• Sealed audio, video or software products once unsealed
• Digital content after supply has started with your express consent
• Products inseparably mixed with other items after delivery
• Products damaged through misuse, neglect or improper handling
• Products missing important accessories, parts or packaging due to customer handling

These exclusions apply only where permitted by applicable law.

They do not remove your rights where a product is faulty, damaged, unsafe, incorrect or not as described.

6. Beauty, Health and Personal-Care Products

For health, beauty, cosmetic and personal-care products, we cannot normally accept a change-of-mind return after a hygiene seal has been removed or the product has been opened or used.

If such a product arrives damaged, faulty, leaking, incorrect or materially not as described, contact us promptly and do not continue using it.

We may request photographs of:

• The product
• The seal
• The packaging
• The batch or product code
• The shipping label

7. Toys and Games

Toys and games may be returned under this policy provided they remain complete and in appropriate condition.

Returns may be refused or reduced in value if:

• Parts or accessories are missing
• The product has been damaged through misuse
• Sealed software or media has been opened
• The product shows excessive handling
• The original packaging has been unnecessarily damaged

If a toy appears unsafe or defective, stop using it and contact us promptly.

8. Electrical Products and Appliances

Electrical products, electronics and appliances should be returned with:

• Original accessories
• Power cables and adapters
• Manuals and documentation
• Remote controls
• Included fittings
• Original packaging where reasonably possible

Before returning a device, remove personal information, passwords, accounts and stored data.

You should also disable security locks and disconnect linked accounts where applicable.

We are not responsible for personal information left on a returned device.

9. Large Appliances and Oversized Products

Large appliances and oversized products may require specialist collection.

Do not arrange an independent return for a large appliance until we provide instructions.

If a large item is being returned because you changed your mind, you may be responsible for the direct collection or return cost. We will inform you of any applicable charge before arranging collection.

If the product is confirmed to be faulty, damaged, incorrect or not as described, we will normally cover reasonable return or collection costs.

The product must be safely disconnected and reasonably accessible for collection. Installation, disconnection and removal services are not included unless expressly agreed.

10. Faulty Products

Under UK consumer law, products must be:

• Of satisfactory quality
• Fit for their intended purpose
• As described
• Installed correctly where installation forms part of the contract

If you believe a product is faulty, contact us with a description of the issue and supporting photographs or video where reasonably possible.

Depending on the product, fault and time since delivery, you may be entitled to:

• A repair
• A replacement
• A price reduction
• A full or partial refund

We may inspect or test the product before confirming a resolution.

If an inspection shows that the problem resulted from misuse, accidental damage, unauthorised modification, normal wear and tear or failure to follow instructions, we may reject the claim or charge reasonable inspection and return costs where legally permitted.

11. Short-Term Right to Reject Faulty Goods

UK consumers may have a short-term right to reject goods that are faulty, not as described or unfit for purpose within 30 days of delivery, subject to applicable consumer law.

After this period, we may have the right to offer a repair or replacement before providing a refund.

Your legal rights depend on the product, the nature of the fault and the circumstances of the purchase.

12. Damaged Products

If your order arrives damaged:

• Photograph the external packaging
• Photograph the shipping label
• Photograph the damaged product
• Keep the packaging and all included materials
• Contact us as soon as reasonably possible

Do not dispose of the product or packaging until we have reviewed your claim.

We may offer a replacement, repair, partial refund or full refund depending on the nature of the damage and product availability.

13. Incorrect Products

If you receive a product different from the one ordered, contact us promptly.

Please provide:

• Your order number
• A photograph of the received item
• A photograph of its packaging
• A photograph of the shipping label

We will normally arrange an appropriate return and provide the correct product or issue a refund.

We will cover reasonable return costs for products sent incorrectly by us.

14. Missing Items

If an item is missing from your order, first check whether the order was divided into multiple shipments.

If no separate shipment is shown, contact us with:

• Your order number
• The missing product’s name
• Photographs of the parcel
• Photographs of the shipping label
• Details of the products received

We will investigate with our warehouse, supplier or delivery provider and provide an appropriate resolution.

15. Return Shipping Costs

Change-of-Mind Returns

If you return a product because you changed your mind, you will normally be responsible for the direct return shipping cost.

Faulty, Damaged or Incorrect Products

If a product is faulty, damaged, incorrect or materially not as described, we will normally cover reasonable return costs after the return has been authorised.

We may provide:

• A prepaid return label
• A courier collection
• Reimbursement of reasonable postage costs

Do not purchase an expensive return service without our written approval.

16. Return Shipping Responsibility

You are responsible for products until they reach the authorised return location.

We recommend:

• Using a tracked and insured delivery service
• Keeping proof of postage
• Packaging the product securely
• Using suitable protective materials
• Avoiding labels or writing directly on retail packaging

We may be unable to issue a refund for a return that is lost during transit where you arranged the return independently and did not retain proof of postage.

17. Return Packaging

Where reasonably possible, products should be returned in their original retail packaging and outer shipping packaging.

Do not attach courier labels directly to retail boxes where this may damage the product packaging. Place the retail box inside appropriate protective outer packaging.

A refund may be reduced if avoidable packaging damage causes a loss in product value.

18. Return Inspection

Once a returned product is received, we will inspect it to confirm:

• The correct product has been returned
• The product’s condition
• Whether accessories and parts are complete
• Whether hygiene seals remain intact where applicable
• Whether damage or excessive handling has occurred
• Whether the stated fault is present

We will notify you if the return is approved, rejected or subject to a refund deduction.

19. Refund Amount

An approved refund may include:

• The price paid for the returned product
• Standard outbound delivery charges where required by law
• Approved return costs for faulty, damaged or incorrect products

A refund may exclude:

• Premium or expedited delivery upgrades
• Gift wrapping
• Import duties and customs fees paid directly to authorities
• Unapproved return shipping costs
• Loss in value caused by unnecessary handling
• Charges permitted under applicable law

20. Refund Processing Time

Once your return has been received, inspected and approved, we will normally process the refund within 5–10 business days.

The refund will be issued to the original payment method unless another lawful arrangement has been agreed.

After we process the refund, your bank, card issuer or payment provider may require additional time to credit it to your account.

We do not control processing times imposed by financial institutions.

21. Refunds Before Receiving a Return

Where applicable, we may withhold a refund until:

• We receive the returned product; or
• You provide reasonable evidence that it has been returned,

whichever occurs first.

For faulty or damaged products, we may need to complete an inspection before confirming the final refund amount.

22. Original Delivery Charges

Where a UK consumer cancels the complete order under statutory cancellation rights, we will refund the basic standard delivery charge where required by law.

If you selected a more expensive delivery method, such as expedited or premium delivery, the additional delivery cost may not be refundable.

If only part of an order is returned, the original delivery charge may not be refundable unless required by law.

23. Partial Refunds

We may provide a partial refund where:

• A product has been handled more than reasonably necessary
• Parts, accessories or packaging are missing
• The product has suffered avoidable damage
• You agree to keep a product with a minor issue
• A complete refund is not required under applicable law

We will explain the reason for any deduction.

24. Exchanges and Replacements

Exchanges are subject to product availability.

Where an exchange is approved:

• The returned product may need to be received and inspected first
• A replacement will be dispatched after approval
• Price differences may need to be paid or refunded
• Additional delivery charges may apply to change-of-mind exchanges

If a replacement product is unavailable, we may issue a refund.

25. Cancelled Orders

If you request cancellation before dispatch, we will make reasonable efforts to stop the order.

If the order has already been dispatched, you may need to receive and return it under this policy.

If we successfully cancel an order before dispatch, the payment will be voided or refunded to the original payment method.

26. Undeliverable or Refused Orders

If an order is returned because:

• The address was incorrect or incomplete
• Delivery was refused without a valid reason
• The parcel was not collected
• The courier could not access the property
• International customs charges were not paid

we may deduct reasonable original delivery, return, customs and handling costs from the refund where permitted by law.

27. International Returns

Customers returning products from outside the United Kingdom are normally responsible for:

• Return shipping costs for change-of-mind returns
• Customs forms
• Export documentation
• Secure and tracked shipping
• Any applicable return-related charges

Mark the parcel as a returned product where appropriate. We are not responsible for customs charges resulting from incorrect return documentation.

Original import duties, taxes and customs charges may need to be reclaimed from your local authority and may not be refundable by us.

28. Promotional and Bundle Products

If a product was purchased as part of a promotion, bundle or multi-buy offer, the refund may be recalculated based on the products retained.

If a free gift was included with the purchase, it should normally be returned with the qualifying product. If the gift is not returned, its reasonable value may be deducted from the refund where permitted by law.

29. Gift Cards and Store Credit

Gift cards and store credit are generally non-refundable and cannot be exchanged for cash, except where required by law.

If an order paid with a gift card or store credit is refunded, the refund will normally be returned to the same gift card or account credit.

30. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

If a chargeback is opened, we may provide the payment provider with relevant transaction information, including:

• Order details
• Delivery confirmation
• Tracking information
• Customer communications
• Return and refund records

Nothing in this section restricts your right to contact your bank or payment provider.

31. Abuse of the Return Process

We may refuse future orders, restrict account access or investigate activity where we reasonably suspect:

• Fraudulent return claims
• Substitution of products
• Return of used or unrelated items
• Repeated false non-delivery claims
• Intentional product damage
• Abuse of promotional offers
• Chargeback misuse

This does not affect genuine statutory consumer rights.

32. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in our operations, products, legal obligations or customer-service procedures.

The revised policy will be published on this page with an updated date.

The policy applicable to your purchase will normally be the version in effect when your order was placed, subject to mandatory legal rights.

33. Contact Us

For cancellations, returns, damaged products or refund enquiries, contact:

Unique Shopping Limited
Office 1359, 58 Peregrine Road
Ilford, England, IG6 3SZ
United Kingdom

Head Office: 60 Bramble Crescent, Bodicote, Banbury, OX15 4SF, United Kingdom
Email: contact@uniqueshopping.org
Customer Support: Wecare@uniqueshopping.org
Telephone: +44 1274 29 8435
Website: https://uniqueshopping.org

Please include your order number when contacting us.