Privacy Policy

Last Updated: 1 September 2026

Unique Shopping Limited (“Unique Shopping”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit https://uniqueshopping.org, create an account, place an order, contact us or otherwise use our services.

1. Who We Are

Unique Shopping Limited operates the Unique Shopping ecommerce website.

Company Name: Unique Shopping Limited
Company Number: 14392405
Registered Office: Office 1359, 58 Peregrine Road, Ilford, England, IG6 3SZ
Head Office: 60 Bramble Crescent, Bodicote, Banbury, OX15 4SF, United Kingdom
Website: https://uniqueshopping.org
Email: contact@uniqueshopping.org
Customer Support: Wecare@uniqueshopping.org
Telephone: +44 1274 29 8435

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Unique Shopping Limited is the data controller responsible for your personal information.

2. Information We Collect

Depending on how you use our website and services, we may collect the following categories of personal information:

2.1 Information You Provide to Us

We may collect information you provide directly, including:

• Your full name
• Billing and delivery addresses
• Email address
• Telephone number
• Account login information
• Products ordered and order preferences
• Messages and enquiries sent to customer support
• Returns, refund and complaint information
• Reviews, feedback and survey responses
• Marketing and communication preferences

2.2 Payment Information

When you make a purchase, your payment is processed by authorised third-party payment service providers, banks or payment gateways.

We do not normally store complete debit or credit card numbers on our own systems. Our payment providers may collect and process:

• Cardholder name
• Card type
• Partial or masked card details
• Billing address
• Payment status
• Transaction reference
• Fraud-prevention and authentication information

Payment providers process your information in accordance with their own privacy policies and security standards.

2.3 Information Collected Automatically

When you visit our website, we may automatically collect:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Time zone and general location
• Pages viewed and products visited
• Referring website or source
• Date and time of visits
• Website interaction and navigation data
• Cookie identifiers
• Shopping basket and checkout activity

We collect this information through cookies, server logs and similar technologies.

2.4 Information From Third Parties

We may receive personal information from:

• Payment processors and banks
• Delivery and courier companies
• Fraud-prevention providers
• Website analytics providers
• Advertising and social media platforms
• Ecommerce, hosting and technical service providers
• Publicly available sources, where lawful

3. How We Use Your Information

We may use your personal information to:

• Process, confirm and deliver your orders
• Take and verify payments
• Provide order confirmations and tracking information
• Manage customer accounts
• Respond to questions, complaints and support requests
• Process cancellations, returns and refunds
• Prevent fraud, payment abuse and unauthorised transactions
• Verify customer identity when necessary
• Improve our website, products and customer experience
• Maintain website functionality and security
• Personalise product recommendations
• Send service-related communications
• Send marketing communications where permitted
• Comply with tax, accounting and legal obligations
• Establish, exercise or defend legal claims
• Enforce our Terms and Conditions

We will not sell your personal information to third parties.

4. Legal Bases for Processing

Under the UK GDPR, we rely on one or more of the following legal bases:

Contract

We process your information when necessary to enter into or perform a contract with you, including processing payments, fulfilling orders, delivering products and managing returns.

Legal Obligation

We process certain information to comply with legal, accounting, tax, consumer-protection and regulatory requirements.

Legitimate Interests

We may process your information for legitimate business purposes, including:

• Preventing fraud and misuse
• Protecting our website and business
• Improving our products and services
• Handling customer enquiries
• Maintaining appropriate business records
• Understanding website performance

We balance these interests against your privacy rights before processing your information.

Consent

We rely on your consent where required, including for certain marketing communications and non-essential cookies. You may withdraw your consent at any time.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Keep the website operational
• Remember your shopping basket
• Maintain account sessions
• Save selected preferences
• Secure checkout transactions
• Understand website usage
• Measure website performance
• Support advertising and marketing, where consent has been provided

Essential cookies may be placed without consent where they are necessary for website operation. Non-essential cookies will be used according to your consent choices where required by law.

Further information is available in our separate Cookie Policy.

6. How We Share Your Information

We may share your personal information with trusted third parties only when reasonably necessary, including:

Payment Providers

Payment gateways, card networks, banks and fraud-prevention providers may receive information required to process and verify transactions.

Delivery Providers

We may share your name, address, email address, telephone number and order details with delivery companies, couriers and fulfilment partners.

Website and Technology Providers

We may use trusted providers for website hosting, ecommerce functionality, cloud storage, security, email delivery, analytics and technical support.

Professional Advisers

We may share information with accountants, auditors, insurers, legal advisers and other professional consultants where necessary.

Government and Regulatory Authorities

We may disclose information where required by law, court order or a lawful request from a government, regulatory, law-enforcement or tax authority.

Business Transfers

If our business is sold, merged, reorganised or transferred, relevant personal information may be transferred as part of that transaction, subject to appropriate confidentiality and data-protection safeguards.

We require service providers to use personal information only for authorised purposes and to maintain appropriate security measures.

7. International Data Transfers

Some of our service providers, payment processors, technology partners or delivery partners may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate measures to protect it. These measures may include:

• UK adequacy regulations
• The UK International Data Transfer Agreement
• The UK Addendum to approved contractual clauses
• Other legally recognised transfer safeguards

You may contact us for further information about the safeguards used for international data transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• The status of your account or order
• Tax and accounting requirements
• Payment and fraud-prevention requirements
• Customer support and dispute history
• Legal limitation periods
• Regulatory or contractual obligations

Order, invoice and transaction records may generally be retained for up to six years after the relevant financial year or for another period required by applicable law.

When personal information is no longer required, we will securely delete, anonymise or restrict access to it.

9. How We Protect Your Information

We use reasonable administrative, organisational and technical safeguards designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse or alteration
• Unlawful disclosure
• Destruction
• Payment fraud
• Cybersecurity threats

These safeguards may include encrypted connections, restricted system access, secure hosting, account authentication, security monitoring and the use of reputable payment processors.

However, no online system or method of electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and for notifying us if you suspect unauthorised account activity.

10. Marketing Communications

Where permitted by law, we may send information about products, offers and store updates.

You can stop receiving marketing communications at any time by:

• Selecting the unsubscribe link in a marketing email
• Updating your account preferences
• Contacting us at contact@uniqueshopping.org

Unsubscribing from marketing will not prevent us from sending essential service messages, such as order confirmations, payment notifications, delivery updates or security notices.

11. Your Data Protection Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing
• Withdraw consent at any time
• Request transfer of information in a portable format
• Object to direct marketing
• Ask for information about international transfer safeguards
• Complain to a data-protection authority

These rights are not absolute and may be limited where we are required to retain or process information for legal, contractual, fraud-prevention or regulatory reasons.

To exercise your rights, email contact@uniqueshopping.org. We may request reasonable information to confirm your identity before responding.

We normally respond to valid requests within one month, although additional time may be required for complex or multiple requests where permitted by law.

12. Automated Decision-Making and Fraud Prevention

Payment processors and fraud-prevention providers may use automated systems to assess transactions for fraud, security and payment risk.

These systems may consider information such as transaction value, payment history, device information, location, billing details and checkout behaviour.

A transaction may be delayed, declined or referred for further verification when suspicious activity is detected. Where applicable, you may contact us to request further information or human review.

13. Children’s Privacy

Our website is intended for customers who are legally able to enter into a purchase contract.

We do not knowingly collect personal information directly from children under the age of 13. Customers under the age of 18 should use the website only with the involvement and permission of a parent or legal guardian.

If you believe a child has provided personal information without appropriate permission, please contact us so that we can investigate and take appropriate action.

14. Third-Party Websites

Our website may contain links to websites, payment services, social media platforms or services operated by third parties.

We are not responsible for the privacy, security or content practices of third-party websites. You should review their privacy policies before providing personal information.

15. Customer Reviews and Public Content

If you publish a product review, feedback or other public content, information included in your submission may be visible to other website visitors.

You should not include payment details, account credentials, home addresses or other sensitive personal information in a public review.

16. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can investigate and respond.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

If you are located outside the United Kingdom, you may also have the right to contact the data-protection authority in your country.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, services, legal obligations or data-processing practices.

The latest version will be published on this page with the revised “Last Updated” date. Material changes may also be communicated through the website or by email where appropriate.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights or have concerns about your personal information, contact us at:

Unique Shopping Limited
Office 1359, 58 Peregrine Road
Ilford, England, IG6 3SZ
United Kingdom

Head Office: 60 Bramble Crescent, Bodicote, Banbury, OX15 4SF, United Kingdom
Email: contact@uniqueshopping.org
Customer Support: Wecare@uniqueshopping.org
Telephone: +44 1274 29 8435
Website: https://uniqueshopping.org