Find answers to common questions about our products, services, and policies.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.
You can browse our product categories or use the website search bar to find a specific item. Filters may also help you narrow the results by category, price or other available options.
Each product page includes its available description, features, specifications, images and purchasing options. Please review these details carefully before placing your order.
We aim to present every product as accurately as possible. However, colours may appear slightly different depending on your screen settings, lighting and device display.
Available sizes, colours, models or variations are shown on the product page. Please confirm your preferred option before adding the product to your basket.
Yes. If you need further information before purchasing, contact our support team at contact@uniqueshopping.org or use the available chat and telephone support options.
The payment methods currently available will be displayed securely during checkout. Available options may vary depending on your location, device or order details.
We use secure payment processing methods designed to protect your personal and payment information. Sensitive card details are handled through the applicable payment provider.
Payment is normally authorised or collected when your order is successfully placed. You will receive an order confirmation after the checkout process has been completed.
Payments may be declined because of incorrect card details, insufficient funds, security checks or restrictions applied by your bank. Please verify your information or contact your payment provider.
If you have a valid promotional code, enter it in the designated field before completing payment. Discount codes remain subject to their individual terms, eligibility and expiry dates.
Yes. After a successful purchase, an order confirmation will be sent to the email address provided during checkout. Please also check your spam or junk folder.
You can review your order through your customer account where available. Relevant dispatch or tracking updates may also be sent to the email address used during checkout.
Please contact our support team as soon as possible. We will try to help, although changes or cancellations cannot be guaranteed once processing or dispatch has started.
Contact us promptly with your order number, a description of the issue and clear photographs of the product and packaging. Our team will review the matter and explain the available solution.
Please do not use the item. Contact our support team with your order number and photographs so we can investigate and provide appropriate return or replacement instructions.
Contact us within the applicable return period and provide your order details and reason for returning the item. Products must meet the conditions stated in our Return and Refund Policy.
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider after the refund has been authorized.
Choose your products, select any required options and add them to your basket. Review your basket, proceed to checkout and enter the requested delivery and payment information.
Available checkout options will be shown when you place your order. Creating an account, where available, can make it easier to review orders and save relevant information.
Yes. You can add multiple products to your basket before proceeding to checkout. Review the quantities and selected product options carefully before submitting your order.
Yes, you may enter an eligible delivery address during checkout. Please check all address details carefully, as changes may not be possible after processing begins.
Check your spam or junk folder and confirm that you used the correct email address. If the confirmation is still missing, contact us at contact@uniqueshopping.org.
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